1. How can I track my order?
Once your order is shipped, you’ll receive a confirmation email containing a tracking number and link. Use this information to monitor the status of your delivery.

2. What is your return policy?
Pukhraj accepts returns within 30 days of delivery. Items must be unworn, unused, and in their original packaging with all tags intact. For full details, please refer to our Return Policy.

3. How do I request a refund?
To initiate a refund, email our customer support team at masoomsheikh.ms@gmail.com with your order number and the details of the item(s) you wish to return. Once we receive and inspect the returned items, your refund will be processed to the original payment method within 5–10 business days.

4. What should I do if I receive a damaged or defective item?
If your order arrives damaged or defective, contact us immediately at masoomsheikh.ms@gmail.com. We will guide you through the return process and arrange a replacement or full refund, as appropriate.

5. How can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible. Changes or cancellations can only be made if the order hasn’t been processed or shipped yet.

6. What is your privacy policy?
Your privacy matters to us. Please review our [Privacy Policy] to understand how Pukhraj collects, uses, and protects your personal data.