Refund Policy

At Pukhraj, we are committed to delivering premium quality and exceptional customer service. If you're not completely satisfied with your purchase, our refund policy outlines the process for requesting a refund.

Refund Eligibility

· Timeframe: Refunds are accepted within 14 days of delivery.

· Condition: Items must be returned in original, unused condition with all tags and packaging intact. Altered or damaged items are not eligible.

· Non-Refundable Items: Sale items and customised articles are non-refundable. Please check product details for specific exclusions.

How to Request a Refund

· Contact our customer care at masoomsheikh.ms@gmail.com
or +92 3101576661, providing your order number and item details.

· Once your request is reviewed, return instructions will be shared. We recommend using a trackable shipping method. Return shipping costs may vary.

Refund Processing

· Inspection: Returned items are inspected to ensure they meet our refund criteria.

· Issuance: If approved, the refund will be processed to your original payment method within 5–10 business days.

 

Partial Refunds

Partial refunds may apply to items returned in used/damaged condition or beyond the eligible return window.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at masoomsheikh.ms@gmail.com or +92 3101576661 . We will arrange a replacement or issue a full refund based on the situation.