At Pukhraj, we are committed to delivering premium quality and exceptional customer service. If you're not completely satisfied with your purchase, our refund policy outlines the process for requesting a refund.

Refund Eligibility

· Timeframe: Refunds are accepted within 14 days of delivery.

· Condition: Items must be returned in original, unused condition with all tags and packaging intact. Altered or damaged items are not eligible.

· Non-Refundable Items: Sale items and customised articles are non-refundable. Please check product details for specific exclusions.

How to Request a Refund

· Contact our customer care at masoomsheikh.ms@gmail.com
or +92 3101576661, providing your order number and item details.

· Once your request is reviewed, return instructions will be shared. We recommend using a trackable shipping method. Return shipping costs may vary.

Refund Processing

· Inspection: Returned items are inspected to ensure they meet our refund criteria.

· Issuance: If approved, the refund will be processed to your original payment method within 5–10 business days.

 

Partial Refunds

Partial refunds may apply to items returned in used/damaged condition or beyond the eligible return window.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at masoomsheikh.ms@gmail.com or +92 3101576661 . We will arrange a replacement or issue a full refund based on the situation.